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City Centre Insurance Agency, LLC

10333 Harwin Dr
Suite 200
Houston, TX 77036

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About City Centre Insurance Agency, LLC

About City Centre Insurance Agency, LLC

Karina Rodriguez

Karina Rodriguez
Head of City Centre Insurance Agency, LLC

Karina Rodriguez is a native Houstonian. With 20+ years in the insurance industry between being an Agency owner by helping clients find the plans that fit their lifestyles and give them peace of mind with Farmers Insurance. Also a District Trainer and Office Manager assisting over 50 agents. On her spare time, Karina and her husband of 20 years keep busy with her daughter playing travel softball and youngest energetic son who also participates in soccer and jiu-jitsu with her. Their oldest is in the United States Coast Guard.

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Daisy Razo

Daisy Razo
Office/Operations Manager

I joined City Centre Insurance in April of 2021 as an Office Manager. As the Office Manager, I provide current and new customers with assistance in anything they may require with their insurance needs. I also provide assistance for all of our City Centre Producers in providing training on our systems as well as quoting and finalizing new insured's policies. My favorite part of working at City Centre Insurance is being able to provide customer service to others and educate them on our Insurance products.

As an Office Manager, I have my Property and Casualty and Life license in the State of Texas. I have over 15 year of experience in the Insurance industry. I have in-depth knowledge in handling a variety of products and policies in the state of Texas.

When I am not at work I enjoy spending time with my daughters. I absolutely love to bake in my spare time and enjoy attending an Astros game whenever I can.

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Ruby Castillo
Office/Operations Manager

Ruby is a native of San Diego County with a rich history in Southern California. She has worked in the insurance industry since 1989; beginning at Farmers Insurance as a file clerk and quickly promoted, where she worked in each of the following disciplines: Commercial, Workers' Compensation, Auto / Home Life Insurance, and Personal Umbrella, and then advanced to a management role in the Billing Department. In 2005 she left the regional office and joined a district office - still with Farmers. She remained with that $100+ million dollar district office until 2018 when she successfully transitioned to the brokerage world. When not on the job, Ruby enjoys spending time with her family and friends, and is very active in her church. She brings years of experience and know how to City Centre.

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Craig Bass

Craig Bass
President of City Centre Insurance Holding Group, Inc.

Craig W Bass is an experienced insurance professional. Insurance is in his blood. His father was a perennial top performer for Farmers Insurance with a forty-year agency in Torrance, CA. Upon completion of his studies at San Diego State University, Craig started his own scratch agency in Lomita, CA. He remained an agent, winning every honor Farmers could bestow, establishing himself as a rising star within the company. Within seven years he had attained the pinnacle of Farmers success by being invited to participate in the President's Council, an honor reserved for the upper 1% of agents and district managers.

Looking for greater challenges, Craig sold his agency to his father to try his hand at being a district manager. He moved to Colorado for two-year tutelage. Then he accepted his own small district. He took the district from obscurity to notoriety by increasing both sales and morale. He rapidly established himself an insurance prodigy and a natural leader... a rare combination.

In 2002 Craig moved back to California. He took the reins of District 9951 in San Diego. The rest is history. Craig turned this small district into a powerhouse, netting him California District Manager of the Year as well as all other awards offered by Farmers. Toppers Club is awarded to the top 10% in the company. He won that twenty five times. The Championship award goes to the top 3%. He won eleven times. Lastly, the coveted President's Council (top 1%) was awarded Craig Bass an amazing ten times. After selling his district at Farmers in 2018 Craig built a $10+ million dollar agency in Southern California prior to accepting a position as President of Distribution at City Centre Insurance Management Group, Inc.

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Michael A.

Michael A. Crafts, CLF, LUTCF
Chief Operating Officer

Michael is a 30-year experienced insurance professional, leader and industry consultant. Michael holds an Organizational Leadership degree from DePaul University. Beginning as a scratch agent with Farmers Insurance in Eugene, OR in 1995, Michael later moved into field management, taking on larger opportunities in Portland, OR, Bozeman, MT and Chicago, IL. This led to an executive leadership role with Farmers Insurance Group as the Director of Distribution Strategy where, among other projects, he led the development of Farmers distribution expansion plans.

Along the way, Michael was heavily involved in the industry through NAIFA as the President of Chicago Southland, graduate and trainer for their LILI program, member, Professional Development committee member, and speaker with GAMA and a member of the Dream Team at the American College, where he earned his LUTCF and CLF designations.

Subsequently, Michael worked with American National, managing five states as an Associate Regional Director in Englewood, CO, before transitioning into independent insurance sales and distribution in 2010.

Michael has owned and operated captive and multi-state independent insurance agencies, held executive leadership positions as a CEO and as a VP of Sales and Marketing with nationally leading independent agencies and acted as a consultant for many different insurance tech, banking and independent agency distribution organizations over the years.

In his role as Chief Operating Officer for City Centre Insurance Management Group, Inc. and its subsidiaries, Michael is responsible for the business operations of the organization.

Servicing States

  • Texas
  • Georgia
  • Arizona
  • Nevada
  • Colorado
  • Oregon
  • California


Partner Carriers

  • Allied Trust
  • Allstate
  • American Risk
  • AonEdge Flood Insurance
  • Homeowners of America
  • Mercury
  • National General
  • Neptune Flood
  • Progressive
  • Safeco
  • Sagesure
  • Swyfft
  • Travelers
  • Wright Flood