About City Centre Insurance Agency, LLC
Karina Rodriguez
Head of City Centre Insurance Agency, LLC
Karina Rodriguez is a native Houstonian. With 20+ years in the insurance industry between being an Agency owner by helping clients find the plans that fit their lifestyles and give them peace of mind with Farmers Insurance. Also a District Trainer and Office Manager assisting over 50 agents. On her spare time, Karina and her husband of 20 years keep busy with her daughter playing travel softball and youngest energetic son who also participates in soccer and jiu-jitsu with her. Their oldest is in the United States Coast Guard.
Daisy Razo
Office/Operations Manager
I have been in the insurance industry for over 15 years. I started my career with Farmers Insurance, where I learned a thing or two. After that, I moved to State Farm, where I worked for three years. For the past four years, I have been with City Centre Insurance, an independent brokerage, working as the Onboarding Supervisor. I provide assistance for all of our City Centre Agents from starting their onboarding process to assisting them in training with our systems and various products. My favorite part of working at City Centre Insurance is being able to provide customer service to others and educate them on our Insurance products. I have my Property and Casualty and Life license in the State of Texas and in-depth knowledge in handling a variety of products and policies in the state of Texas.
In my personal life, I love to cook and bake for my family, friends, and coworkers. I believe that a good meal can fix almost anything. I also love to support my local Houston sports teams. I come from a strong lineage of Hispanic women, including my three sisters and my mother. I have two beautiful daughters whom I have raised to excel in school, sports and music.
Michael A. Crafts, CLF, LUTCF
Chief Operating Officer
Michael is a 30-year experienced insurance professional, leader and industry consultant. Michael holds an Organizational Leadership degree from DePaul University. Beginning as a scratch agent with Farmers Insurance in Eugene, OR in 1995, Michael later moved into field management, taking on larger opportunities in Portland, OR, Bozeman, MT and Chicago, IL. This led to an executive leadership role with Farmers Insurance Group as the Director of Distribution Strategy where, among other projects, he led the development of Farmers distribution expansion plans.
Along the way, Michael was heavily involved in the industry through NAIFA as the President of Chicago Southland, graduate and trainer for their LILI program, member, Professional Development committee member, and speaker with GAMA and a member of the Dream Team at the American College, where he earned his LUTCF and CLF designations.
Subsequently, Michael worked with American National, managing five states as an Associate Regional Director in Englewood, CO, before transitioning into independent insurance sales and distribution in 2010.
Michael has owned and operated captive and multi-state independent insurance agencies, held executive leadership positions as a CEO and as a VP of Sales and Marketing with nationally leading independent agencies and acted as a consultant for many different insurance tech, banking and independent agency distribution organizations over the years.
In his role as Chief Operating Officer for City Centre Insurance Management Group, Inc. and its subsidiaries, Michael is responsible for the business operations of the organization.
